Crypto-native customer support
Crypto-native customer support for Web3 & blockchain startups
We help your users onboard, resolve issues, and stay active — while you focus on building the product.
- Telegram & Discord support
- Anti-scam & community protection
- SLA-based response times
Every unanswered question costs you users — and revenue
In crypto, one bad experience is enough to lose a user forever. Investors and users consistently choose projects with reliable customer support, especially in high-risk environments like crypto.
Wallet friction
Users fail to register or connect a wallet and abandon onboarding.
Unclear errors
Transactions get stuck with no explanation, creating distrust.
Product confusion
Users don’t understand how your product works or how to fix issues.
No response
No response = users leave forever, and never come back.
Negative feedback
Negative feedback spreads faster than marketing — especially in Web3.
We build and operate your crypto support system
We manage user communication, support workflows, and incident response so your product doesn’t lose users due to confusion or lack of help.
- Structured support workflows
- Clear escalation paths
- Knowledge base & FAQs
- SLA-backed response times
- Crypto-specific issue handling
Support Flow
Built to reduce churn, confusion, and risk.
We support real crypto use cases
Our services
Customer support (L1)
Daily user questions and issue resolution.
Advanced support (L2)
Complex cases and escalation handling.
Community moderation
Scam prevention and chat moderation.
Anti-scam & incident response
Scam alerts, phishing reports, crisis communication.
Knowledge base & documentation
FAQs, guides, and onboarding materials.
Multilingual support
Support in multiple languages as you scale.
Simple and transparent process
Free support audit & onboarding
Support setup and documentation
Product-specific preparation
Go-live in 5–7 days
Ongoing support, reports & optimization
Flexible pricing for every stage
START
- Up to 300 tickets
- 1 channel
- 1 language
- 8/5 coverage
- Basic SLA
GROWTH
- Up to 1,000 tickets
- Up to 3 channels
- 2 languages
- 12/7 coverage
- SLA ≤30 minutes
SCALE
- 24/7 coverage
- High volume (fair use)
- L1 + L2 support
- Anti-scam & crisis response
- Custom SLA
Crypto payments accepted (USDT)
Built for Web3 projects
- Web3 & fintech background
- Crypto-native workflows
- Security-aware processes
- Clear SLAs & reporting
- NDA-friendly
FAQ
Can we start small?
Yes. Many of our clients start at an early stage with a limited scope and scale as their user base grows. Our pricing and coverage are flexible and can be adjusted as your project evolves.
Do you work with early-stage projects?
Absolutely. We frequently work with MVP and early-stage Web3 projects where founders handle support themselves. Our role is to remove this burden and help you retain users from day one.
What response times do you guarantee?
Response times depend on the selected plan. Basic plans include business-hours response, while higher-tier plans offer response times of 30 minutes or less, including escalation handling for critical issues.
Which channels do you support?
We support Telegram, Discord, email, and web-based chat. Additional channels can be added based on your project’s needs.
Which languages do you support?
We currently support English and Russian by default. Additional languages can be added as your project scales.
Can we pay in crypto?
Yes. We accept payments in USDT. Other payment options can be discussed during onboarding.
How fast can we start?
After a short onboarding and support audit, we can go live within 5–7 business days.
Do you provide security or financial guarantees?
No. We do not provide financial, legal, or security guarantees. Our role is to support communication, moderation, and incident response, helping protect users through clear processes and timely responses.
Is there a trial period?
Instead of a traditional trial, we offer a free support audit and, in some cases, a short pilot support period under NDA to validate the fit and workflows.
Not sure which plan fits your project?
Get a free support audit and discover where users are getting stuck.